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  • Customer Care

Contact Us

How To Contact US?
We will reply to you within 1 business day if you use the "Submit a Help Ticket" function. Please submit a ticket if you have any questions about us. It's the most efficient way to get problems solved.

Email Guaranteed personal reply to global enquiries within 1 business day,We're always happy to help, simply connect with us by clicking hereor email us at

+(1)360-443-7006 (USA Only)

+(001)-360-443-7006 (All Customers, Service in English Only)

Our Presale Phone Service is available in English 24/7 for all our customers.

Due to peak season Nextmia team is experiencing a high volume of calls at the moment and our phone agents will only offer assistance for presales questions. Please kindly wait patiently for our agents to take your call. During peak times, it may take up to 10-15 minutes to reach us.

For any aftersales questions (order tracking ,returns and refund) please kindly submit a ticket here:

International Live Chat - Available during standard our office hours, please check the below button to see if live chat is currently available.

Online Chat

Support Center- For all pre-sale and after-sale services, we're always happy to help.

Kindly note that there is only one Nextmia and that is, please do not place orders on any site claiming to be Nextmia using any different URL. We are not affiliated in anyway with any other sites.